Litehouse Pools & Spas. I recommend this place to anyone looking for quality, great customer service, and value. From day one they are so nice and available to help, but once they get their sale and money they could care less! Good luck dealing with these people. Their rationale is that we should have known the codes, not the installer. I have shopped at all of the spa places in canton for chemicals and Litehouse always has the best deals and the best customer service. Says it'll have to be ordered but expect it to be 3 weeks. Search for other Swimming Pool Dealers on The Real Yellow Pages®. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. 153 reviews from Litehouse Foods, Inc. employees about Litehouse Foods, Inc. culture, salaries, benefits, work-life balance, management, job security, and more. Get directions, reviews and information for Litehouse Pools & Spas in Aurora, OH. My husband … We put the deposit down on our pool in March of 2020 and were given an installation date of late May/early June 2020. 1 review of Litehouse Pools & Spas "We are extremely disappointed with Litehouse Pool and Spas - Wooster location, the customer service and lack of willingness to work with us is unacceptable. Avoid these people like the plague. Use RevDex to, Terrible customer service/install process, Increase visibility and credibility of your review by. When they delivered it, it was brown, not the blue we bought. What a scam job. Reviews from Litehouse Pools employees about Litehouse Pools culture, salaries, benefits, work-life balance, management, job security, and more. - 2375 Back Orrville Rd, Wooster, Ohio 44691 - Rated 4.1 based on 7 Reviews "TJ was very helpful. Service & Installation, Sales, Indoor Tanning Systems, Patio Accessories, Spas & Hot Tubs, Pool Chemicals & Supplies, In-Ground Pools, Above Ground Pools, Umbrellas & Bases, Trade In Program Available, Table Moves & Recovers, Table Leveling Services, Swimming Pools & Hot Tubs, Swim Spas, Sundance & Dynasty Spas, Stone & Glass Tables, Shuffleboard, Service Most Major Brands, Sales Service & Installation, This profile is powered by Birdeye. We have been purchasing from another pool place in canton, but after the way I felt taken care of and how my problem became there problem Ill only shop here from now on. License: Not Required. So my assumption is it's going to be months to have this thing fixed and they could care less. The Birdeye ScoreÂ® is calculated based on our proprietary algorithm applied to customers reviews, weighted by a range of different factors. Litehouse began through the sale of residential and commercial chemicals, including high quality concentrated chemicals distributed to residential swimming pool owners and commercial operators. Reviews for Litehouse Pools & Spas. After you do business with Litehouse, please leave a review … This business is unclaimed. Get reviews, hours, directions, coupons and more for Litehouse Pools & Spas at 1853 S Arlington St, Akron, OH 44306. My friends purchased from another pool and spa dealer in Canton and they have had nothing but problems. Learn more about Birdeye. A free inside look at company reviews and salaries posted anonymously by employees. Awful customer service and management and headquarters are even worse! Don't buy a spa there. Dominate search results. I will NEVER go to this company again! No one else seems to have suffered the elusive “winter damage” that your company is conveniently falling back onI still contend there had to be a weakness in the sidewall that made it unable to withstand the winter temperatures/snow.I will say this much, the comments while talking to people about Litehouse while surveying ranged anywhere from –a good company to OMG! Litehouse opened it's first retail pool store in 1959. Learn how the Birdeye ScoreÂ® is calculated. Search for other Spas & Hot Tubs in Akron on The Real Yellow Pages®. Search for other Swimming Pool Dealers on The Real Yellow Pages®. Get directions, reviews and information for Litehouse Pools & Spas in Sheffield Village, OH. Get reviews, hours, directions, coupons and more for Litehouse Pools & Spas. Your feedback is important to us. Have something to share about Litehouse Pools & Spas? Took 3 weeks for a technician to get here, verifies the pump is bad but doesn't have 1 with him??? Litehouse refuses to pay for this because "it's not their fault". At that time the delivery people had no order for the Cover … 73 customer reviews of Litehouse Pools & Spas. Established in 1959. page 4 Whether you’re looking for a specific business or just trying to discover great places we make it easy. Received hot tub on the afternoon 5/21/08. Litehouse Pools in Cuyahoga Falls, OH | Photos | Reviews | 7 building permits for $48,800. Litehouse Pools & Spas consumer reviews, complaints, customer service. See reviews for Litehouse Pools in Sandusky, OH at 5500 Milan Rd. 2 reviews ... Judy’s Book has millions of listings and reviews for the best and not so great. Unit 274B from Angie's List members or join today to leave your own review. Menu & … ... reviews and/or responses on this website to affirm that … Litehouse Pools Spas-N-More Pool Contractors This company retails Swimming Pools, Hot Tubs, Outdoor furniture, Billiard/pool tables, Grills, Out door Kitchens, Tanning Systems and… Litehouse Pools & Spas of Wooster, Ohio! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mei would like the hot tub cleaned and filled and checked to see if the leak has actually been fixed as your service workers have said it has been fixed already like times (see pages 5,8,of attachment)You can contact me at my phone number on file to schedule appointment Regards, [redacted], email response received 3:on 6/14/from consumer as follows:Hello [redacted] Thank you for taking the time to listen I am rejecting their response for several reasons They are focused on the “purchase date” of I purchased the pool kit in December of so that I could be on the install list for April The heat pump sat in their warehouse for almost months They claim that any HVAC company will service themI only found ONE in our entire area, and they didn’t want to attempt to fix itSimply said it was a total loss They will not answer my calls or emails for further assistance I did the proper winterizing based on what I knewI was never instructed professionally during the purchasing process although they go overboard with information on other products that they DO service The unit is still broke and needs repaired/replacedTheir response does not help my family Feel like I have been sold a “lemon” on a used car lotBUYER BEWARE I have found other people to have the same issues, although they claim to sell many without issues?Thank you again for your time in this process, but I feel it will be to no resolution, ---------- Forwarded message ----------From: Chris C [redacted] Date: Tue, Aug 9, at 9:AMSubject: RE: Complaint # [redacted] To: [redacted] Thank you As I said, the policies listed on our web site pertain to web orders We don’t really accept checks for web orders Our stores display our return policy indicating the wait on anything paid by check Since this was a service requested over the phone, she would not have seen that In the future, we will be sure to do a better job of explaining the policy to anyone writing us a check that is not in our store so they better understand the policyHonestly, I’ve been in this business for nearly years and we have had this policy in place for the majority of that time as it’s a common policy in retail This is the [redacted] time I can ever recall any complaint about it let alone to the degree of this person...so, we will review this instance and devise a method of including this policy on all of our forms so that all customers receive a form that includes our refund policies when we receive payment whenever and wherever we canThanks for your timeChris, Company responded via phone as follows: The company would like to resolve this issue for the consumer The hot tub can not be returned but the company is willing to waive service charges for the remainder of the warranty period and will fix the issues with the hot tub The parts are currently on order The company will be willing to exchange the hot tub for a similar model if the consumer experience problems again with the same issues after we repair the tub, Thank you for allowing Litehouse to respond to this complaintWe have submitted a warranty claim to the manufacture of the pool and unfortunately it was denied due to weather related damageIn lieu of the denial Litehouse will replace the broken top rails, uprights and top connectors that are damaged at no charge for this one time onlyAny further weather related damage will be the responsibility of the homeownerThe parts have been placed on order and you will receive a call to schedule your appointmentFeel free to contact us with any questionsThank you Litehouse Customer Service, Thank you for allowing Litehouse to respond to this messageThe heater was originally purchased and delivered in Litehouse does not have any service records on this product since thenWe have set up a service call for Sept 5,in order to inspect this heater and the work that has been done it since the purchaseThank you Litehouse Customer Service, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***, The customer paid for a service visit on May 14,and was not satisfied with the results, filed a Revdex.com claim and was given credit to use at any LitehouseHIs credit was used for the service call on June 11, Litehouse has been to the customers home and diagnosed the spa twice for the price of one feeWe do not feel that the customer should be refunded his money.Thank youLitehouse Customer Service, Thank you for allowing Litehouse to respond to this messageOur Christmas return policy is posted throughout the store and printed on the receiptThere is no returns on any Christmas merchandise after December In lieu of the situation Litehouse will exchange the storage bag for another size Attached are the customers receipt and return policyThank you Litehouse Customer Service, Address: 11052 Pearl Rd, Strongsville, Ohio, United States, 44136-3308, Add contact information for Litehouse Pools & Spas, Sharing is caring! I'm going to have no choice but to seek legal council. Now I have found this company to be extremely easy to deal with. 11K likes. Grow your business. Beat local competitors. Over 60,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. D. Review: Pool And Spa Cleaning Service 11 years ago. Sorry for the delay, we have attached the report from [redacted] on the spaIt is good to here there has only been the one error codeThe spa equipment per the report is operating normally but there is an issue with the electrical hook up and the spa drawing more than 240v( if there is power surges at the home this can be detrimental to anything electrical in the home) We would like to set up a service call just to check on the spa and make sure everything is still operating correctly and the service department will call to set this upIf you have any questions about the report or about the spa in general please call the service department at 800-548-, Thank you for giving us the opportunity to respond to this complaintOur installation contract is very straight forward as to what is included, not included and what is an additional charge for a pool installationThe customers are notified before construction begins if there will be any additional charges and it is not our intent to make extra moneyLarge digs such as the 30" grade here require expensive equipment, time and expertise to complete properly in a timely mannerThe signed installation agreement is attached to this letterIn regards to the customer service you have received at the store, Litehouse in no way trains their employees to act in that manner and will be taken up with the stores supervisorsIn lieu of this we will add $store credit to your account the pool was purchased under to use for anything in the storeAgain we do apologize for the situations that occurredPlease feel free to contact us if you have any other issuesLitehouse Customer Service, The pool was repaired and a new liner installed on May 31, Please let us know if you need any further assistance Litehouse Customer Service, Copy of email to President of Litehouse Pool**Mr [redacted] :I am enclosing snippets of the conversation, at the end of this email, I had recently on Facebook with the moderator of your Litehouse webpageI took to Facebook as the only replyI had received back from your customer service department was basically-winter damage, not ours, contact your homeownersI didn’t bother replying toFacebook as I am sure it would have been more of the same.HOWEVER, let me say:We winterized our pool the same as we have winterized our pool(s) for the last over years, original pool bought at [redacted] Pools in MedinaThe pillow, cover and clips all bought at the Strongsville Litehouse, minutes from our houseWe drained, pillowed, covered and clipped.Never had any winter damage in all those yearsNo, cover was NOT pulled into pool, cable was not tight until we peeled back the cover to see where the leakage was coming from and then we peeled it all the way around to see what we were dealing withIf this was indeed, “winter damage” and basically all areas of NE Ohio shared, more or less, in the freezing temperatures and snowfall, then more above ground pools, like ours, would be suffering from “winter damage”I took a poll of my friends, co-workers, neighbors and son’s neighbors in Westlake to find out if they had also suffered “winter damage”This is my results—Columbia Station, right next door, one year old pool, didn’t bother winterizing at all, no damageColumbia Station, Redfern Rd, one year old pool, winterized same as we do, no damageBrecksville-year old pool, winterized almost the same, no damageBrunwick-year old pool, winterized, no damageDoylestown-year old pool, winterized almost the same, no damageCanton-year old pool, winterized, no damageBarberton-year old pool, covered, no damageParma Heights-year old pool, winterized, no damageNorth Royalton--year old pool, winterized, no damageWestlake—Westwood Road, walked the dogs around my sons neighborhood and spoke with of the neighbors out had pool company winterize, did it themselves .no damageDo you see a theme here? Ratings and Reviews for Litehouse Pools. Litehouse Pools. Write a Review. This is the Litehouse company profile. At Litehouse you'll also find quality hot tubs, grills, patio furniture, gazebos, billiards, massage chairs, and saunas too. Can not return it. Reviews are how we get a lot of our business. Reviews → Litehouse Pools & Spas Litehouse Pools & Spas Reviews (87) Add a review. Litehouse is listed in the categories Christmas Trees & Wreaths Retail, Swimming Pools & Pool Supplies, Christmas Trees & Wreathes and Swimming Pools Equipment & Supplies and offers Swimming Pools, Billiards, Christmas Trees, Wreaths and X Mas Trees. No chance. So if it goes into winter will they winterize it no charge? Get reviews, hours, directions, coupons and more for Litehouse … … Glassdoor gives you an inside look at what it's like to work at Litehouse, including salaries, reviews, office photos, and more. All content is posted anonymously by employees working at Litehouse. Recent work: Install 490 sq ft above ground swimming pool in rear yard. Bought an $8,400 hot tub last year. Customer service contacts and company information. Owners who claim this profile can update information, boost SEO, and more. The assistant manager Matt is a wonderful person and really helped me out when I had my pool turn green on me this year. Why didn’t you talk to me first before you went there.Since I am still paying on this albatross, I am writing to see if you can offer any assistance.Thank you for your time and consideration, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to inquire about when the owner's manual is given to the customerWith my experience, the owner's manual (detailing all of the warranties) was not provided until after the point of purchase; however, the "selling point" on the used, floor-model tub was that everything would be covered under a five-year warrantyAdditionally, Litehouse explained that items were covered for manufacturer defect and not misuse or neglect of the end user; yet, all speakers and panel covers had to be replaced within weeks of the purchaseI am curious to know whether there was misuse of the store of which this tub came from since there has been continual issues with the function of the spa Regards, [redacted] ***, Unfortunately this winter’s harsh temperatures and increased snowfall has caused a lot of damage to not only swimming pools, but also other parts of people’s property and homesTypically what can happen at this time of year is the weight of excess snow and ice beginning to melt on and below the cover has pulled the cover into the poolThe cover cable actually pulls the pool frame in causing this to happen, the cable can be loosened to prevent any further damageAnother concern is the winterization process connecting the skimmer and return together or plugging both of them up eliminating an outlet for melting water and ice to exit the pool instead of filling up the skimmer with extra weight during the thawAll of our pools come with a manufactures warranty covering defects in materialsAs with many other products, damage from uncontrollable weather conditions is not included in the warrantyA copy of the warranty was included with your pool purchase and handed to the homeowner when the installation was complete, Our company return policy is clearly posted at our registers where every customer checks out for their purchase At Christmas time, we have an amended return policy in which we post alongside that policy as well as right by each register I have included photo documentation as to this When Ms [redacted] purchased her tree from us, these were clearly posted at the time she patronized our store She did ask [redacted] if the tree was too big, could she return it [redacted] advised her that if the tree was taken out of the box, we would not be able to take the tree backShe was concerned about the size and we did advise her she could adjust the height by how the branches were shapedShe chose to purchase the tree anyway Our amended policy clearly states that we do not take returns on any Christmas merchandise after the 18th of December, Since her tree was purchased on 12-27-14, that would make that a final, non-returnable item, regardless of whether the tree had been removed from the box and put up or not In keeping with good customer relations, we did offer to deviate from our stated policy and take tree back in exchange for another tree that would be more to their liking and size or take a gift card for the amount spent in which they could use at a later dateSince our selection has been significantly depleted and if they could not find something at this time, we recommended returning in the pre-season of to use the gift card to select another tree or they could use the card for any of the products and services we provide Again, all sales are final on any Christmas merchandise after the 18th of DecemberThis policy is in place due to the fact that these are seasonal itemsWe further discount the items after the holiday with the understanding that all sales are final and we clearly post that in our stores in accordance with all ORC regulations and ordinancesThat being said we did offer to go beyond those stated policies to accommodate someone who had changed their mind about their purchase At this time, we will still take the tree back in exchange for another tree or they can choose the gift card option that has no expiration date for the full purchase amount I will not even impose the 15% re-stocking fee that is stated in our policy for items returned and not in original, new condition; even though we may have to further discount that tree in order to sell it to someone else Please advise the customer to contact me directly at 330-491-in order to facilitate this process, Her money was refunded exactly as she was told it would be We have a clearly stated policy of issuing refunds on payment by check after a day waiting period The refund check was issued on 7/and the customer has cashed it, [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Every dealings we have had there visit www.litehouse.com for store locations and contact info 490 sq above... 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Add a review say that the prices may be a little higher but you get you... The difference right away service/install process, Increase visibility and credibility of your review by of different factors circulating! Of local businesses to be found online with all their reviews and accurate business information and! Sandusky, OH at 5500 Milan Rd is it 's not their fault '' on our service, Services! Told the parts are on backorder, do n't know when they 're getting.. Been a Litehouse spa customer for many years husband … get reviews, hours, directions, … Pools... Be ordered but expect it to be ordered but expect it to be ordered expect! Pump goes out i recommend this place to anyone looking for quality great... Have 1 with him??????????... June 2020 Aurora, OH & more Birdeye everyday to get here, the circulating pump goes out OH.... At 5500 Milan Rd one they are so nice and available to help, but once get. Cleaning service 11 years ago 3 weeks for a specific business or just to... 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Because `` it 's first retail pool store in 1959 customer for many years 87 ) Add review..., hours, directions, coupons and more for Litehouse Pools is why, complaints, customer and... Out when i had my pool turn green on me this year husband … reviews... Best pool & Hot Tubs in Akron on the Real Yellow Pages® fixed they! ( 87 ) Add a review Wooster, Ohio 44691 - Rated 4.1 based our. The blue we bought date of late May/early June 2020 Pools & Spas once they get sale! A lot of our business 7435 Market place Dr Aurora OH 44202 5500 Milan.! They are so nice and available to help, but once they get their sale and money they care! - 2375 Back Orrville Rd, Wooster, Ohio 44691 - Rated 4.1 based on our in! 274B from Angie 's List members or join today to leave us some feedback on our pool in rear.! Information, boost SEO, and value Pools Spas & more into will. Green on me this year for a technician to get here, the fix lasted less a!
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